Frequently asked questions
You’ve got questions, we’ve got answers.
Can I expect appointment reminders before my child’s dental appointment?
YES! We know how busy parents are these days and we are happy to send you reminders. Once an appointment has been made, a long term email will be sent. One week before your child’s appointment another email will be sent, this time with the capability to confirm directly from the email or to let us know that this day/time no longer works for you. If we haven’t heard from you a few days before the appointment we will send you a confirmation text, where again, you can directly confirm the appointment from your phone. As a courtesy, a second text will be sent 2 hours before your child’s appointment.
We also respect your privacy. Please let us know your contact preferences!
What should I do if my child has a dental emergency after hours?
If your child is an existing patient and experiences a true dental emergency after office hours, please contact our office. You will be prompted to press option ‘2’ and leave a voicemail with your name, your child’s name and DOB, a description of the emergency and a good call back number. That information will be sent to Dr. Diana and she will contact you directly.
How will I be notified of unexpected office closings due to weather?
The safety of you and your child is of the utmost importance. When hazardous weather conditions exist and your child has an appointment we will attempt to reach via phone, email, or text as specified by your communication preferences to indicate whether the office will be open. You may also check our Facebook page or contact our office directly at 317-896-9600.